• Payments not received within 3 days of invoicing will incur a $30 late fee.

• Payments not received within 7 days of invoicing will incur a $50 late fee.

• Late fees will not be waived.

• Payment arrangements must be discussed and agreed upon prior to booking.

• Up to one week of payment flexibility may be allowed.

• A card must be kept on file and will be charged on the agreed-upon date. Please note the app

applies a 5% processing fee that I cannot waive.

• If payment is not received by the agreed date, an additional $25 fee will apply.

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Initial 50% retainer / deposit can be paid through:

• PetPocketbook

OR

• Zelle 

• Cash pick-up (will be picked up within 3 days of the booking being made) 

Remaining balance can be paid through:

• PetPocketbook

OR 

• Zelle

• Secure cash drop — you may leave the cash in a secure place and notify me in the beginning of the stay where it is located so I can collect it before I depart.

• Bookings made one month or more in advance require a 50% non-refundable deposit to hold the

reservation.

• If a service is canceled, the deposit will be applied as a credit toward future services.

• This applies to bookings with a total invoice exceeding $200.

• A 50% retainer is required within 3 days of receiving your booking invitation to secure your requested dates.
• If the retainer is not received within 3 days, the booking request will be automatically released and the dates will reopen to other clients.
• Pet-A-Boo operates on a first-come, first-serve basis, and bookings are guaranteed once the retainer is submitted.
• If your original sitter becomes unavailable, you may still have the option to book with another Pet-A-Boo sitter if one is available.

Dog Walking, Dog Hiking, Daycare, and Drop-In Visits

• Short-notice bookings (within 4 hours of start time): $5 fee

• Cancellations within 24 hours: 50% of service rate

• Weekend hikes include an additional $10 fee for dog hiking, as hiking is primarily offered as a

weekday enrichment service

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Overnight Stays:

• Cancellations within 72 hours of the scheduled start: 50% of service rate

All services booked on the following dates will include an additional $5 per day holiday fee:

Easter: 4/3 – 4/6

Memorial Day: 5/23 – 5/25

Independence Day: 7/3 – 7/6

Labor Day: 9/5 – 9/7

Veterans Day: 11/9 – 11/12

Thanksgiving: 11/25 – 11/29

Christmas: 12/23 – 12/25

New Year’s: 12/31 – 1/2

• No-shows: If I arrive and your pet is not available or access is not provided, the service will be

charged in full.

• Emergencies: I understand unexpected situations happen. Exceptions may be made at my

discretion on a case-by-case basis.

• Waste removal is included only for waste that occurs during the period our sitters are there

to care for your pets.

• Waste present prior to arrival is NOT included.

• If an excessive amount of waste is left behind, a cleanup fee will be applied.

• Additional pet fees apply per pet.

• Reduced additional pet fees may apply for longer services and when services are booked for

multiple consecutive days

• Receive 15% off your next invoice when a review is published on my Google Business page

following a completed service.

• Only one review discount may be applied per invoice.

• After your next scheduled service, you may submit another review and redeem a 15%

discount on a future invoice, as long as this offer remains active. Clients will be notified if this

incentive is discontinued.

• You may submit a review of a past service til 1/31/26 to redeem for an upcoming service.

• Google Review Link: Pet-A-Boo Google Review

• For a referral to be eligible, the new client must mention your name at the time of booking.

• Once your name is mentioned, I will notify you and let you know when your referral reward is

available to redeem.

• A referral is considered successful once the new client completes their first paid service.

• Referral rewards may be redeemed at any time unless otherwise stated.

Referral Rewards

• You may choose one of the following for each successful referral:

– A free 30-minute walk

– A free 1-hour drop-in visit

– $25 account credit

• The referred client will receive $20 off their first invoice.

• Review and referral rewards may be combined.

Due to rising costs and increased school expenses, pricing adjustments will take effect on

January 23, 2026.

These changes will apply to:

• Drop-in visits (Now introducing budget-friendly alternatives)

• Pet taxi services

• Hourly in-home daycare

- Hiking

All services are non-refundable.